TERMS AND CONDITIONS
Last updated: November 2025
1. Introduction
Welcome to SIWF (Say It With Flowers). These Terms and Conditions ("Terms") govern your use of our website www.siwf.shop and the purchase of our products.
By accessing our website and placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place orders.
SIWF reserves the right to modify these Terms at any time. The version in effect at the time you place your order will apply to that order. We recommend reviewing these Terms periodically.
2. Identification of the Seller
Company Name: Aqua Architect Advisory Tallinn OÜ
Brand Name: SIWF (Say It With Flowers)
Legal Form: Osaühing (Limited Liability Company)
Registry Code: 17242581
VAT Number: EE102884483
EORI Number: EE17242481
Registered Office:
Pärnu mnt 139e/2-8
11317 Tallinn, Kesklinna linnaosa
Harju maakond, Estonia
Contact:
Email: contact@siwf.eu
Website: www.siwf.shop
3. Definitions
"SIWF", "we", "us", "our": Aqua Architect Advisory Tallinn OÜ
"Customer", "you", "your": Any person placing an order on our website
"Products": All items offered for sale on www.siwf.shop
"Order": Your request to purchase Products
"Consumer": An individual acting for purposes outside their trade, business, or profession
"B2B Customer": A business, company, or professional purchasing for commercial purposes
4. Scope of Application
These Terms apply to:
- All purchases made through www.siwf.shop
- Both B2C (Business-to-Consumer) and B2B (Business-to-Business) transactions
- All visitors and users of our website
These Terms do not affect your statutory rights as a consumer under Estonian law and European Union law.
5. Product Information
Product Descriptions: We make every effort to display our Products as accurately as possible on our website. Product descriptions, photographs, dimensions, colors, and other specifications are provided for informational purposes.
Important Notes:
- Colors may vary slightly due to monitor calibration and screen settings
- Handcrafted items may show minor variations in design or finish
- Dimensions and weights are approximate
- Product availability is subject to change without notice
Binding Information: Only the product information displayed at the time you place your order is contractually binding.
Pre-Orders: Some Products may be available for pre-order. Pre-order items are clearly marked as "PREORDER" or "Coming Soon." Estimated delivery dates for pre-orders are provided for informational purposes only and are not guaranteed.
6. Ordering Process
How to Place an Order:
- Browse our Products and add desired items to your shopping cart
- Review your cart and proceed to checkout
- Provide required delivery and billing information
- Select your preferred payment method
- Review your order summary and total price
- Accept these Terms and Conditions
- Confirm your order and complete payment
Order Confirmation: Upon successful payment, you will receive an order confirmation email containing:
- Your order number
- Order details (products, quantities, prices)
- Delivery address
- Estimated delivery timeframe
This confirmation email constitutes acceptance of your order and forms a binding contract between you and SIWF.
Order Acceptance: We reserve the right to refuse or cancel any order for legitimate reasons, including but not limited to:
- Suspected fraudulent activity
- Pricing errors on our website
- Product unavailability
- Incomplete or incorrect customer information
- Non-payment or payment issues
- Abnormal or suspicious order patterns
If your order is cancelled, we will notify you promptly and issue a full refund within 14 days.
7. Prices and Payment
Pricing:
- All prices are displayed in Euros (€)
- Prices include VAT where applicable
- Prices do not include shipping costs unless explicitly stated
- Prices are subject to change without notice, but the price shown at checkout will be honored for your confirmed order
Payment Methods: We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Other payment methods as displayed at checkout
Payment processing is handled by secure third-party providers (Stripe, PayPal) in compliance with PCI-DSS standards.
Payment Timing: Full payment is required before order dispatch. For pre-orders, payment is taken at the time of ordering, not upon shipment.
Currency: Currently, our website operates in Euros (€) only. Additional currencies may be added in the future.
8. Delivery Policy
Delivery Areas: We offer worldwide delivery to most countries. Some remote locations may have restrictions or extended delivery times.
Shipping Costs:
B2C Customers:
- Europe: Free standard shipping for orders over €150; otherwise, standard shipping fees apply
- International: Free standard shipping for orders over €250; otherwise, standard shipping fees apply
- Express shipping: Available for an additional fee with location-based pricing
B2B Customers: Shipping costs are calculated based on order value, weight, and destination. Volume discounts may apply.
Delivery Timeframes:
Standard delivery estimates:
- Europe: 2-4 weeks
- International: 3-6 weeks
- Pre-orders: As indicated on product page
Important: These timeframes are estimates only and not guaranteed delivery dates.
SIWF Delivery Guarantee - "The Waiting Game":
We offer a unique delivery guarantee:
- Under 3 weeks: No compensation applies
- 3-6 weeks: Receive a 50% discount voucher for your next purchase
- Over 6 weeks: Receive a 100% discount voucher for your next purchase (your next order is free!)
This innovative guarantee turns extended delivery times into rewards for your patience.
Force Majeure: We are not liable for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Pandemics or epidemics
- War, terrorism, or civil unrest
- Strikes or labor disputes
- Customs delays
- Carrier delays
- Government restrictions
Delivery Issues: If you experience delivery problems, contact us immediately at contact@siwf.eu. We will work with you and our shipping partners to resolve the issue.
Tracking: You will receive tracking information via email once your order ships.
9. Right of Withdrawal and Returns (EU Consumers)
Your Right to Cancel: If you are a consumer in the European Union, you have the right to withdraw from your purchase within 30 days of receiving the Products, without giving any reason.
How to Exercise Your Right of Withdrawal:
- Contact us at contact@siwf.eu within 30 days of receiving your order
- Provide your order number and reason for return
- Submit photos of the product(s) you wish to return
- Wait for our approval before returning items
Return Conditions: Products must be:
- Unworn and unwashed
- In original condition with all tags attached
- In original packaging (if applicable)
- Complete with all accessories
Return Shipping:
- Europe: Return shipping is free if you choose store credit; customer pays return shipping for refunds
- International: Customer pays return shipping costs
We may provide a prepaid return label with costs deducted from your refund.
Refund Process: Upon receiving and inspecting your returned Products, we will:
- Notify you of approval or rejection of your refund
- Process approved refunds within 14 days
- Refund to your original payment method
Exceptions: The right of withdrawal does not apply to:
- Personalized or custom-made Products
- Products that cannot be returned for hygiene reasons (underwear, swimwear) once opened
- Sealed products that have been unsealed
- Items explicitly marked as non-returnable
B2B Returns: For B2B customers, different return policies may apply. Please contact us for specific terms.
10. Warranty and Liability
Legal Warranty: All Products comply with Estonian law and European Union consumer protection regulations at the time of delivery.
Conformity Guarantee: Products must:
- Match the description provided on our website
- Be fit for the purposes for which similar products are normally used
- Possess the qualities and performance advertised
- Be free from defects in materials and workmanship
Warranty Period: The legal warranty period is 2 years from the date of delivery for consumers in the EU.
Defective Products: If you receive a defective or incorrect Product:
- Contact us immediately at contact@siwf.eu
- Provide photos and description of the defect
- We will arrange a replacement, repair, or refund at no cost to you
Limitation of Liability:
SIWF's liability is limited to:
- Direct damages up to the value of the Product purchased
- We are not liable for indirect, consequential, or incidental damages, including:
- Loss of profits or business opportunities
- Loss of data
- Emotional distress or disappointment
Exceptions: We do not limit liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under Estonian or EU law
11. Retention of Title
Products remain the property of Aqua Architect Advisory Tallinn OÜ until full payment is received.
If payment is not received, we reserve the right to reclaim the Products.
12. Intellectual Property Rights
Ownership: All content on www.siwf.shop is the exclusive property of Aqua Architect Advisory Tallinn OÜ or its licensors, including:
- SIWF brand name and "Say It With Flowers" tagline
- Logos, trademarks, and designs
- Product designs and patterns
- Photographs and videos
- Text, graphics, and website layout
- Software and source code
Protection: This content is protected by Estonian, European Union, and international intellectual property laws, including copyright, trademark, and design rights.
Restrictions: You may not, without our prior written permission:
- Reproduce, copy, or distribute any content from our website
- Modify, create derivative works, or reverse engineer our content
- Use our trademarks, logos, or designs for commercial purposes
- Frame or embed our website on other sites
Permitted Use: You may browse and shop on our website for personal, non-commercial purposes only.
13. Personal Data Protection
Data Processing: We collect and process your personal data in accordance with:
- European Union General Data Protection Regulation (GDPR)
- Estonian Personal Data Protection Act
- Our Privacy Policy
Your Rights: You have rights regarding your personal data, including access, rectification, deletion, and portability.
For full details, please refer to our Privacy Policy.
14. Force Majeure
Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:
- Acts of God (earthquakes, floods, storms)
- Pandemic or epidemic
- War, invasion, act of foreign enemies
- Terrorism, riots, civil unrest
- Government restrictions or orders
- Fire, explosion, or industrial accidents
- Strikes or labor disputes
- Failure of public utilities or transportation
We will notify you as soon as reasonably possible if force majeure affects your order.
15. Applicable Law and Jurisdiction
Governing Law: These Terms are governed by:
- Estonian law
- European Union law and regulations
Dispute Resolution:
For Consumers: If you are dissatisfied with our Products or service:
- Contact us first at contact@siwf.eu to resolve the issue amicably
- If unresolved, you may file a complaint with Estonian consumer protection authorities
- EU consumers may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
Jurisdiction: In the absence of amicable settlement, disputes will be subject to the exclusive jurisdiction of the courts of Tallinn, Estonia.
Consumer rights under Estonian and EU law are not affected by this clause.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
17. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and SIWF regarding your use of our website and purchase of Products.
These Terms supersede any prior agreements, understandings, or communications.
18. Language
These Terms are provided in English. In case of any discrepancy between language versions, the English version shall prevail.
19. Contact Information
For questions, concerns, or complaints regarding these Terms and Conditions:
Email: contact@siwf.eu
Mail: Aqua Architect Advisory Tallinn OÜ
Pärnu mnt 139e/2-8
11317 Tallinn, Estonia
We aim to respond to all inquiries within 48 hours during business days.